Which technical safeguards do we build?
The safeguards we typically implement include:
- Role-based access control, so staff see only the records their job needs
- Strong sign-in with multi-factor authentication and session timeouts
- Audit logs that record who viewed or changed a record, and when
- Encryption in transit and at rest for data and backups
- Careful separation of customer data in a multi-tenant design
- Backups, retention rules and deletion workflows
We also keep PHI out of application logs, error reports and test data, which is a common source of accidental exposure.
